Reducing after-hours on call burden and improving patient experience
Learn about what success looks like at Vera Whole Health
Solving for your after-hours physician call burden
Thursday, November 15
12:30 - 1:30 p.m. ET
A new webinar explores how Vera Whole Health expanded their partnership with Optum beyond technology and analytics, leveraging Optum scale and expertise to provide after-hours support and relieve physicians from on-call responsibilities.
Research shows over 54%* of physicians experience one sign of burnout, resulting in higher turnover. Stay competitive in your market by reducing physician on-call volume, and increasing overall physician satisfaction.
You will discover how Optum may help drive measurable value to your business and patient experience by reducing**:
- Average speed of answer to under 30 seconds
- Call abandonment rate to under 5%
- MD on-call escalation by up to 80%
- Inappropriate ER utilization by more than 64%
Join us to learn more!
Sue Ferbet, Chief Clinical Operations Officer, Vera Whole Health
Ryan Hovey, Vice President, OptumHealth
*Mayo Clinic study results, HFMA, Jan 2017. https://www.hfma.org/Content.aspx?id=52164.
**Patient Help Line client results, Optum business analysis from January through June, 2018.