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webinar

Reducing after-hours on call burden and improving patient experience

Learn about what success looks like at Vera Whole Health

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Solving for your after-hours physician call burden

Thursday, November 15
12:30 - 1:30 p.m. ET

A new webinar explores how Vera Whole Health expanded their partnership with Optum beyond technology and analytics, leveraging Optum scale and expertise to provide after-hours support and relieve physicians from on-call responsibilities.

Research shows over 54%* of physicians experience one sign of burnout, resulting in higher turnover. Stay competitive in your market by reducing physician on-call volume, and increasing overall physician satisfaction.

You will discover how Optum may  help drive measurable value to your business and patient experience by reducing**:

  • Average speed of answer to under 30 seconds
  • Call abandonment rate to under 5%
  • MD on-call escalation by up to 80%
  • Inappropriate ER utilization by more than 64%

Join us to learn more!

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Speakers:

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Sue Ferbet, Chief Clinical Operations Officer, Vera Whole Health

Ryan Hovey, Vice President, OptumHealth

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*Mayo Clinic study results, HFMA, Jan 2017. https://www.hfma.org/Content.aspx?id=52164.
**Patient Help Line client results, Optum business analysis from January through June, 2018.

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