Chief Customer Officer
As chief customer officer at Optum, Norman is responsible for improving quality, service and NPS performance across all customer interactions and channels.
Previously, Norman was responsible for leading global operations across Optum, delivering solutions grounded in affordability, global scale and quality.
Prior to joining Optum in 2013, Norman was the managing director, Client Experience, for Citigroup’s Consumer Operations in North America. Wright was also a partner with the consulting firm Accenture, where he led a practice in call center transformation for the financial services and retail industries. Before Accenture, he led customer care at Home Shopping Network. Norman also managed call center operations and technology at Fidelity Investments, GE Capital and Chase Manhattan Bank.
Norman has a BA in political science from Swarthmore College. He currently serves on the United Health Foundation Board and Charitable Giving Committee.